FourDoor Service Buddy
Imagine a world where car repairs and servicing are as easy and stress-free as a smooth ride on an open road. Have you ever wondered how a car repair and service workshop operates? The process is full of complexities, from diagnosing issues to estimating work orders and sourcing spare parts on time. Let’s delve deeper into it.
Overview
Cars24 launched its new car service and repair platform known as FourDoor in Gurgaon. As scaling up FourDoor needs the power of digitalization and automation at the workshop to streamline operations, boost productivity and ensure top-notch quality work to customers.
Who is service buddy?
A service is buddy is a professional car repair and service advisor with extensive experience in the car repair domain. They assist customer in identifying the car issues and suggest appropriate solutions with focus on quality. Service buddies also facilitate effective coordination between customer, mechanics, technicians and vendors to ensure the smooth and satisfying car repair experience.
Problem statement
How might we empower Service Advisors to effectively convert leads into confirmed bookings, streamline operational processes and enhance productivity to support scalable business growth?
Solutions
Home screen
Home screen with dashboard to have overview of orders, also go to categories to keep up updated service buddy with all orders
Details screen
Details screen with booking summary consists of booking, car, and customer information, which assists service buddy to better understand, with an edit option to fill up after call confirmation.
Checkpoint flow
In the checkpoint tab, the service buddy will diagnose the car with the customer's approval, using quality checkpoints to mark impurities and severities in order to generate an estimation.
Other screens
Estimate generation, car inventory capture, mark confirmation status, assign driver etc.
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